The usual reasons that results in a student not being able to join the virtual classroom are:

Wrong browser used

The preferred is Google Chrome, Mozilla Firefox and Opera. Advise the student to launch a different browser instead.

Microphone and/or Camera is not working
Get them to click on the Padlock icon next to the address bar (URL). A menu will pop out, enabling them to allow microphone or camera.
Troubleshoot microphone
Troubleshoot camera

or
Check if their Camera and Microphone setting was accidentally switched off in the Virtual Classroom:

Cannot hear teacher / other participants
This is usually caused by the default speaker settings on their laptop/computer.
Troubleshoot speakers

Video lags
Change the video quality - switch it to low (un-check the box) in order to reduce the load on the participantā€™s connection.

To investigate

  1. Click on the bar chart button on the Control Panel
  2. Click on the <i> button to see where the participant is stuckĀ 


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