Description

The process for the system check in Internet Explorer is slightly different from that for other browsers. IE users need to pass an additional system check step: installing the additional WebRTC add-on.

To install the add-on please follow these steps:

1

When logged in to your account, go to your Dashboard, then select Check Your System.

2

The system will then redirect you to the System Check page. You can begin the test by clicking on the Start button.

3

A notification bar will automatically appear under your Internet Explorer address bar. Select Install Now, then scroll down a bit in order to confirm the installation by pressing Run. 

4

The following window will appear, asking you to accept the terms in the license agreement by putting in a tick and
 clicking on the Install button.

5

Once you complete the installation, proceed by pressing the Finish button.

6

You may need to restart your browser in order to apply these changes.

NOTE: Once the System Check starts, please make sure that you allow your camera and your microphone devices when the system asks you to do so.

7

Allow your Camera device by clicking the OK button on the pop-up window that will automatically appear when you get to that step of the check.

8

After that is the microphone check. Once again, click on the OK button to allow your microphone device as well.

WebRTC Plug-in already installed

In case you have already installed the plugin on your system, make sure that you’ve enabled it by clicking on the gear-wheel icon at the top right of the browser window and going to Manage add-ons.

When the window appears, scroll down to the add-on and right click on it to chose Enable from the drop down menu.

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